Privacy Policy

Effective Date: 12 September 2025
Last Updated: 06 September 2026

AquaStream.in respects your privacy and takes the protection of personal information seriously. This Privacy Policy explains what information we collect when you visit or shop on AquaStream.in, how we use it, when it may be shared, and the choices available to you.

By using AquaStream.in, creating an account, placing an order or submitting information through the website, you acknowledge the practices described in this policy.

Who We Are

AquaStream.in is an aquarium e-commerce and information website operated from Bhopal, Madhya Pradesh, India.

Website: https://aquastream.in
Email: support@aquastream.in
Phone: +91 939-836-9894

For privacy-related requests or concerns, you can contact us using the details above.

Information We Collect

The information we collect depends on how you use AquaStream.in.

When you place an order or create an account, we may collect information such as your name, email address, phone number, billing and delivery address, PIN code, account details, order history and information required to complete or support your purchase.

When you interact with the website, we may also receive technical information such as your IP address, browser and device information, referring page, pages visited, approximate location based on network information, cookies and similar identifiers.

If you contact us through email, phone, WhatsApp, a contact form or another support channel, we may retain the information you provide and relevant communication history so that we can respond to your request.

If you submit a product review, comment, image or video, the information you choose to provide may also be collected and displayed as described below.

How We Use Your Information

We use personal information only for legitimate business and website-related purposes.

This includes processing and delivering orders, confirming payments, providing shipment tracking, managing accounts, handling returns and refunds, providing customer support, preventing fraud, improving our website and services, maintaining security, and complying with accounting, tax and other legal requirements.

Where you have chosen to receive marketing communications, we may also use your contact information to send information about products, promotions or AquaStream updates. You can unsubscribe from promotional emails using the unsubscribe option provided in the message or contact us to withdraw your preference.

We may use website activity and aggregated information to understand how customers use AquaStream.in and to improve product discovery, website performance and marketing.

Payment Information

Payments made through AquaStream.in are processed through third-party payment gateways and payment service providers.

AquaStream.in does not normally receive or store your complete credit card, debit card, UPI PIN or online banking credentials. These details are handled by the payment provider used to complete the transaction.

We may retain transaction-related information such as the payment method, transaction or payment reference, payment status, amount and other details required for order processing, accounting, refunds or fraud prevention.

Payment providers operate under their own privacy and security policies. Where applicable, payment-card processing is handled through providers using industry security standards such as PCI-DSS.

Orders, Shipping and Delivery

When you place an order, information necessary to fulfil that order may be shared with logistics and shipping providers.

This can include your name, delivery address, PIN code, phone number, order or parcel information and other details reasonably required to deliver and track the shipment.

Depending on the order and destination, service providers may include Shiprocket, Delhivery, Blue Dart, DTDC, Shree Maruti, Amazon Shipping, India Post/Speed Post, Professional Couriers or another suitable logistics provider.

We only provide information reasonably necessary for processing and delivering the order.

Please see our Shipping & Delivery Policy for more information about delivery and tracking.re

Cookies and Similar Technologies

AquaStream.in uses cookies and similar technologies to operate the website, maintain login sessions, remember preferences, support shopping-cart functions, improve performance, understand website usage and, where applicable, support advertising and marketing.

Some cookies are necessary for basic website functions such as account login, cart management, checkout and security. Other cookies may relate to analytics, embedded content or marketing services.

If you leave a comment, WordPress may offer to save your name, email address and website in cookies for convenience. These cookies may remain for up to one year. Login and preference cookies may remain for different periods depending on their purpose and your browser settings.

You can remove or block cookies through your browser settings. Disabling necessary cookies may prevent parts of AquaStream.in, such as login, cart or checkout functions, from working correctly.

Where consent is required for non-essential tracking or marketing technologies, we may provide cookie or privacy controls that allow you to manage those preferences.

Analytics, Advertising and Marketing Services

AquaStream.in may use services such as Google Analytics and Google Site Kit to understand website traffic, performance and how visitors interact with the website.

We may also use services such as Google Ads and Mailchimp for advertising, remarketing, campaign measurement or email communication.

These services may use cookies, device identifiers and related information according to their own privacy policies and settings.

We do not sell your personal information to advertisers.

Where marketing is based on your consent, you can withdraw that consent or unsubscribe from future communications.

Comments, Reviews and User-Submitted Content

When visitors submit comments or reviews, we may collect the information entered in the form together with technical information such as the IP address and browser user agent for security and spam-prevention purposes.

An anonymised value generated from your email address may be sent to the Gravatar service to determine whether you use Gravatar. If applicable, your Gravatar profile image may appear publicly alongside an approved comment.

Product reviews, ratings, photographs or videos you submit may be displayed publicly on AquaStream.in together with the name or display name associated with the submission.

Reviews represent the experiences and opinions of individual customers and may be moderated for spam, abusive content, irrelevant material or violations of our website rules.

Content submitted as part of a review may be displayed in connection with that review. Where we wish to reuse personally identifiable customer content for separate promotional purposes, we may seek permission where appropriate.

Contact Forms, Spam Prevention and Security Services

Information submitted through our contact forms may be processed by services used to operate and secure those forms.

AquaStream.in may use automated tools such as spam detection and Google reCAPTCHA to help prevent abusive, automated or fraudulent submissions.

These services may process technical information such as IP address, browser information and interaction data as necessary to identify spam or suspicious activity.

Embedded Content and Third-Party Services

Pages on AquaStream.in may include embedded content or links from third-party websites, such as YouTube videos, social media content, maps or external product and service pages.

Embedded content can behave as though you visited the third-party website directly. The third party may collect information, place cookies or record your interaction with the embedded content, particularly if you are logged into an account with that service.

AquaStream.in does not control the privacy practices of external websites. We recommend reviewing the privacy policy of any third-party service you use.

Who We Share Information With

We do not sell personal information.

We may share information where reasonably necessary with payment providers, courier and logistics companies, website hosting and infrastructure providers, email and customer communication services, analytics and advertising platforms, fraud or security services, professional advisers and government or regulatory authorities where required by law.

Service providers receive only the information reasonably required to perform the relevant service.

Some providers may process information using infrastructure located outside India. Where information is transferred or processed across jurisdictions, the applicable provider’s privacy safeguards and any requirements under applicable Indian law will apply.

How Long We Keep Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for legitimate business requirements, or where retention is required by law.

Order, invoice, payment and transaction information may be retained for the periods necessary to meet tax, accounting, fraud-prevention and legal obligations.

Account information is generally retained while your account remains active. Some information may continue to be retained after account deletion where required for completed transactions, disputes, security or legal compliance.

Approved comments and associated metadata may remain on the website unless they are removed or there is a valid reason to delete them.

Marketing information may be retained until you unsubscribe, withdraw consent or the information is no longer required.

We may retain anonymised or aggregated information that no longer identifies an individual.

Your Privacy Rights and Choices

Subject to applicable law, you may ask AquaStream.in to provide information about the personal data we hold about you, correct or update inaccurate information, or erase personal information that is no longer required.

You may also withdraw consent where processing is based on consent, unsubscribe from marketing communications, and raise a privacy-related grievance with us.

Where applicable under Indian data-protection law, additional rights may include access to information about the processing of your personal data and the ability to nominate another person to exercise applicable rights in the event of death or incapacity. The DPDP Act expressly provides for correction and erasure, grievance redressal and nomination rights.

To exercise a privacy right, contact support@aquastream.in and provide enough information for us to identify the relevant account or request.

We may need to verify your identity before acting on certain requests. Some information cannot be deleted where we are legally required to retain it or where retention is necessary to resolve transactions, disputes, fraud or security matters.

Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent by using the preference or unsubscribe option made available to you or by contacting AquaStream.in.

Withdrawing consent does not affect processing that was lawfully carried out before the withdrawal and may affect our ability to provide a service that requires the relevant information.

The final DPDP Rules specifically contemplate a clear means for people to withdraw consent and exercise their data rights, so having this section separately is worthwhile for the updated policy.

Data Security

AquaStream.in uses reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

Measures may include encrypted HTTPS connections, access controls, security monitoring, software updates, backups and security tools used by our website and hosting infrastructure.

No internet-based system can guarantee absolute security. Customers should also protect their account passwords and avoid sharing login credentials, payment OTPs or other sensitive authentication information.

If we become aware of a personal-data breach, we will take appropriate steps in accordance with applicable legal requirements and the circumstances of the incident.

Children’s Privacy

AquaStream.in does not knowingly permit children under 18 to place orders or create purchasing accounts independently.

If you are under 18, a parent or legal guardian should be involved before you submit personal information or make a purchase through the website.

If we become aware that personal information relating to a child has been collected in circumstances where appropriate parental or guardian involvement was required, we may delete the information or take other appropriate steps.

The DPDP Act treats a person under 18 as a child and provides specific protections around the processing of children’s personal data, which is another reason the older privacy wording should be updated.

Privacy Grievances

If you believe AquaStream.in has handled your personal information incorrectly, contact us first so that we can review the matter.

Privacy and Grievance Contact
Email: support@aquastream.in
Phone: +91 939-836-9894
Location: Bhopal, Madhya Pradesh, India

Please include enough information for us to understand and investigate the issue.

Where rights under applicable data-protection law provide further remedies, you may use those remedies after completing the applicable grievance process with AquaStream.in.

Changes to This Privacy Policy

We may update this Privacy Policy as AquaStream.in’s services, technology, third-party providers or legal requirements change.

The latest version will always be published on this page with the revised “Last Updated” date. If a change materially affects how we process personal information, we may provide an additional notice where appropriate.

Related Policies

This Privacy Policy should be read together with our Terms and Conditions, Shipping & Delivery Policy and Return & Refund Policy.